Cancelling is as easy as subscribing. Refunds are not a fight.

Cancelling your subscription

• How: open the Vow Chamber, go to your subscription, and cancel. Same number of clicks as signing up — no phone call, no chat, no retention offer, no cancellation fee.
• What happens next: your subscription stops renewing immediately. You keep access to the features you already paid for until the end of the current billing period.
• If you cannot find the button: email refunds@swordvow.com from the address you subscribed with and we will cancel it for you within one business day. You never have to explain why.

When you get a refund

• EU and UK — 14-day right of withdrawal. You may cancel within 14 days of the charge for any reason. If you started using Vowkeeper features during that window, you asked us to begin performance immediately; we may deduct a proportionate amount for the part already used.
• Anywhere — 14-day good-service refund. Contact us within 14 days of a charge and we will refund it if the service did not work as described, if you were charged after cancelling, or if you were charged twice. No interrogation.
• First-time subscribers. If Vowkeeper was not what you expected, tell us within 14 days of your first charge and we will refund it.
• Billing errors. Always refunded in full, at any time.

When you do not

• Stake charges. A stake charge happens because you set the penalty yourself and then missed a day without sealing or pausing. Missing the day is the product, so these charges are not refundable. You can disarm a stake at any time before a charge triggers, and you can pause a vow when life intervenes — that is not a failure.
• Long-unused subscriptions. Beyond the windows above we do not refund past periods, but we will cancel immediately so nothing further is billed.
• Accounts suspended for abuse. See the acceptable-use section of the terms.

How to request a refund

• Email refunds@swordvow.com with the address you subscribed with and the approximate date of the charge.
• We reply within one business day and process approved refunds immediately.
• Card refunds typically reach the original payment method within 5–10 business days, depending on your bank.
• If you paid through Paddle and prefer to go directly to them, you can also use Paddle's own buyer support — they are the seller of record and can refund without our involvement.

Nothing on this page reduces the rights you have as a consumer under the mandatory law of your country of residence.